Each business has a customized solution that their business and our Telephony Experts work to benefit the company in regards to efficiency, security and allowing the business to become more profitable.
A national trucking company approached KELCOM Voice and Data to improve their telecommunication solution and address additional challenges. They were aware that their technology was unable to complete the tasks needed to benefit the business, and this needed to change in order to increase profitability.
The telecommunication technology that they had been using was dated and could not provide the customer with sufficient functionality. Their existing technology was unable to accurately manage their fleet of trucks or their client/driver calls with priority for their "Just-in-Time" delivery process. These were the major issues that needed to be resolved in order to benefit the business as a whole.
KELCOM Voice and Data provided an Integrated IP solution from Mitel. This solution delivered advanced call routing and multi-site integration for seamless communication between sites and a full call center feature. The Integrated IP solution from Mitel reduced the need to pay for extra infrastructure costs in order to integrate multiple sites. This solution offered real-time call visibility and monitoring, along with emailed-based management reports which allow the customer to accurately review and plan for future growth.
TELEPHONY: Mitel IP system provided the customer with direct savings on their telecom services and improved call handling. Both the customer and fleet drivers received faster responses which ultimately led to a more efficient operation and more profitability.