In an effort to cut costs during the recession, a local Tool and Die shop approached KELCOM. In addition, they were looking for a single point of contact instead of dealing with automated services with Bell.
KELCOM reviewed the case and found that the customer was happy with the service they had, but were looking for cost savings and better customer service.
KELCOM switched a majority of customer's services to Allstream, picked up customer's US number via VoIP line, and upgraded 2 fax numbers to VoIP lines with fax-to-email features. These simple changes saved close to 50% on the customer's telecom costs.
VOICE: Customer moved to the following services: