Warehouse Phone

CASE:

In an effort to cut costs during the recession, a local Tool and Die shop approached KELCOM. In addition, they were looking for a single point of contact instead of dealing with automated services with Bell.

KELCOM reviewed the case and found that the customer was happy with the service they had, but were looking for cost savings and better customer service.

SOLUTION:

KELCOM switched a majority of customer's services to Allstream, picked up customer's US number via VoIP line, and upgraded 2 fax numbers to VoIP lines with fax-to-email features. These simple changes saved close to 50% on the customer's telecom costs.

VOICE: Customer moved to the following services:

• Allstream PRI service, effectively cutting voice costs in half
• US number was moved from call-forward line in Detroit to a single Windsor VoIP Line, which was in turn forwarded to a main PRI number
• Two fax numbers were moved to a single Windsor phone line with 2 DID's and fax-to-email features. This cut customer's telecom expenses for these 2 lines by 70% while providing a more efficient and environmentally friendly fax option