A municipal office approached KELCOM to provide a solution for a large number of telecommunication issues. KELCOM did a full telecom review and identified the following issues:
KELCOM created and implemented a solution that was easy to manage and easy to update. It incorporated remote sites and teleworkers, allowed for direct call routing, and provided multiple fail over routes for incoming calls and backup for the system database.
TELEPHONY: The communication platform of choice was MiVoice Office 250, a versatile and user friendly platform made for the installation of up to 250 users and allowing for the integration of up to 16 remote sites.
VOICE: The PRI service from KELCOM was utilized to provide increased efficiency and the ability to route incoming numbers differently in order to drastically reduce monthly fees.
The solution was implemented over a two week period with the following results:
KELCOM's over all solution met all of the customer's requirements, resolved all challenges, and provided an excellent platform for future growth and expansion, all while consolidating their services into one easy manageable monthly service.