Municipal office engaged KELCOM to provide a solution for a large number of telecommunication issues. KELCOM did a full telecom review and identified the following issues:
KELCOM created and implemented a solution which was easy to manage and easy to update. It incorporated remote sites and teleworkers, allowed for direct call routing, and provided multiple fail over routes for incoming calls and backup for the system database.
TELEPHONY: Communication platform of choice was Mitel 5000, a versatile and user friendly platform made for the installations of up to 250 users and allowing for the integration of up to 16 remote sites.
VOICE: PRI service from KELCOM was utilized to provide more efficiency and the ability to route incoming numbers differently in order to drastically reduce monthly fees.
Solution was implemented over a two week period with the following results:
KELCOM's over all solution met all of the customer's requirements, resolved all challenges, provided an excellent platform for future growth and expansion, all while consolidating their services into one easy manageable monthly service.