Support

Please use the following contact information to request service and support for your KELCOM services and products.

KELCOM Telephone Systems Support:

T: 519.250.5020
E: telecomservice@kelcomvds.com
(M-F 8:30am-5pm. Emergency service available 24/7, dial 1 and leave a message in our emergency support mailbox)

KELCOM Internet & revolution ip Services support:

T: 519.250.5031, option 1.
E: support@kelcom.net
(M-F 8am-8pm; Weekends and Holidays 10pm-5pm. Closed Christmas Day. For network status message, press 2).

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​Whether you need Business Telephone services, have information technology questions or are experiencing technical issues; KELCOM Voice and Data Solution Experts are ready to help. You can contact our Telephony Experts, or our Internet Division Support team. With ever-changing technology, we focus on keeping our Telephony Experts trained and prepared to solve most issues. In addition, our customers benefit from a wide range of software and support services as well as diverse training opportunities.

We are most known to cover various areas of Southwestern Ontario, including Windsor, Essex, Chatham-Kent, London, and Sarnia. We are also available outside of those areas.

We're available by phone, email, fax, various social media channels, and we still use traditional snail mail!

We support all of our hardware, with both on-site and off-site technical support when necessary so you will never feel you have been abandoned. Our office hours are Monday through Friday, 8:30 am - 5:00 pm EST.  We observe all Federal and Provincial holidays, but a technician is always on call during off hours, for your convenience.