Hosted PBX Features

Auto-Attendant

An auto-attendant is a pre-recorded 'menu' system that can be used to direct callers to different departments or employees within your company.​

Business Hour Rules

Easily set the days and times during which callers can reach your staff via phone. You can use Business Hour Rules to create different phone call behaviours based on day and time.​

Caller ID

Easily block your caller ID information from being displayed to the party you are calling. This feature is helpful when you wish to temporarily mask caller ID for privacy reasons.

Call Forwarding

Call Forwarding lets you forward your extension to a cell phone, regular telephone or another employee. When you leave the office, you can forward your extension and receive your calls anywhere.

Call Block

Easily block incoming callers from getting through to your line or extension. This allows you to block potential SPAM violators.

Call Labels

This feature allows staff to see in advance which department or product a caller chooses, and then answer with an appropriate greeting such as ​'Hello, this is Sales, how can I help you?'

Call Monitoring

Monitor calls for quality assurance or training purposes. For instance, with this feature a new sales person could monitor calls from more experienced staff in order to build sales skills.

Call Park

With this feature, you can 'park' a call in a virtual location, and allow any other extension to pick up the call later. This is particularly useful when the call is for a staff member who is not immediately available.

Call Recording

Call Recording is possible using one of two methods. You can use a soft phone to quickly and selectively record calls you make or receive.  For the second method, see the Optional Feature

Call Screening

Call screening asks callers to say their name before being connected to your extension or department. This feature can be useful for busy staff who want to only selectively answer calls.

Company Directory

You can set up a company-wide phone directory which lists the names and numbers of commonly called vendors, clients, or staff. To use this feature, select 'Administration' and then 'Phone Directory' from our web portal.

Conference Calling

Connect staff or clients together so that you can hold team meetings or demonstrations. Our VoIP phones natively support up to three parties on a conference call. For a larger number of conference participants, consider our Optional Conference Bridge service.

Music on Hold

While callers are waiting to be connected to a department or are waiting on hold for the next available representative they can hear music or promotional messages.

Day / Night Mode

Route calls differently based on day and/or time. For example, you can easily send calls to different hunt groups such as an after-hours sales team and a regular hour sales team.

Ring Groups

Multiple people in a department can receive incoming calls at the same time. If a customer was trying to contact the sales department you could have any number of phones ring at once. Call labels are commonly used with this feature.

Dial by Name

When customers don't know the extension number of an employee, they can use the Dial-By-Name directory. Customers enter the first or last name of an employee and are transferred to the correct person immediately.

Direct dial number

Perfect for employees who wish to have customers reach them directly, without having to call the company's main phone number. When someone calls this number they will be connected immediately or get voicemail if the employee is unavailable.

Call Pickup

Pick up a call that is ringing on any other phone at any time. If you see a call ringing on another phone or extension you can simply select that ringing line and pick up that call at any phone.

Do not disturb

DND mode routes any calls to your extension to voicemail. This is a useful feature if you are busy meeting with a customer or co-worker and do not want to be interrupted.

employee status

Employee status indicators show you whether a particular person is on the phone or receiving a call. This feature will work regardless of where your staff are physically located.

mobility

Employees can work from anywhere with Easy Office Phone's Hosted PBX - from home, on a cell phone, at a hotel or another office. Calls can be sent to multiple locations at once, meaning you can answer no matter where you are at the moment.

Find me - follow me

Find-Me / Follow-Me lets you select multiple locations to dial when someone calls you. If you were to specify a cell phone, your office business phone and a telephone at another branch office the system will call all these telephones at the same time.