HPBX Services

Services Offered

Group Call Hunting

Call Hunting is an INCLUDED feature, no added cost, with KelcomVDS Hosted PBX.  With this feature, calls can be sent to an extension group within your organization.  The extensions can ring sequential or all at once, helping you to better respond to needs of your caller with a live answer.

Call Center Lite

With KelcomVDS Call Center Lite we utilize Call queues when you have multiple customer calls but only a limited number of staff to answer these calls at any time. For instance you might receive four callers who want to speak with a sales representative but you only have two sales representatives. The first two callers will be connected to your sales representatives and the remaining two callers can remain on hold waiting for the next available representative. Once a sales representative is free they will receive the next caller. This feature has many different options which will fit your business needs, and its settings can be easily customized via our customer account interface.

Virtual Contact Center

We also offer advanced Call Center solutions with Enterprise level features.  Contact us to learn more.