Financial Telephone

CASE:

KELCOM was approached by a well-known national financial company to help them design and implement a telecommunication solution that would fit their growth expectations. The customer was starting with a single location and 3 employees, but was expecting to open as many as 3 new offices in the area and hire up to 20 agents who would be working remotely from their homes.

They were initially looking for a temporary solution, to be replaced when the local branch got off the ground. They were concerned about upfront costs and complexity, as well as timing - they were looking to open the branch within one month.

SOLUTION:

KELCOM Voice & Data experts were able to design a solution that was almost as inexpensive as the temporary solution, yet easy to upgrade to any size as required. This eliminated future downtime and allowed the customer to grow one extension or one office at a time.

Customer was able to assign DID's (Direct Inward Numbers) to all of their employees (both local and remote), which provided them direct phone contact with the ability to bypass the receptionist and the automated attendant. In addition, calls received at the head office are now distributed to employees regardless of their actual location (head office, branch or home). 

TELEPHONY: Customer leased a MITEL telephone system with 4 extensions and 4 telephone sets to start. Customer will be able to grow the existing system, adding remote sites and teleworkers without the need to replace any of the equipment purchased to date.

VOICE: Instead of expensive Bell copper lines, customer opted for SIP-trunks (virtual PRI) with 7 initial channels. Compared to Bell rates, customer is saving close to 50% per month on telephone line costs alone, and is receiving benefits of unlimited US & Canada calling, over 20 calling features, and more.

DATA: Customer requirements for future growth and scalability were met by our Internet services group. Customer has one point of contact with the possibility to upgrade quickly as their requirements grow. With services ranging from Cable and DSL, to managed and fibre-based services, KELCOM is uniquely positioned to provide necessary flexibility and options for growth and reliability.