A national trucking company approached KELCOM to improve their telecommunication solution and address additional challenges.
Existing dated technology was not providing the customer with sufficient functionality to accurately manage their fleet of trucks or their client/driver calls with priority for their "Just-in-Time" delivery process.
KELCOM provided an Integrated IP solution from Mitel which delivered advanced call routing and multi-site integration for seamless communication between sites and a full call center feature. This solution offered real time call visibility and monitoring, along with emailed-based management reports which allow the customer to accurately review and plan for future growth.
TELEPHONY: Mitel IP system provided the customer with direct savings on their telecom services and improved call handling. Both the customer and fleet drivers received faster responses which ultimately led to a more efficient operation and more profitability.