In today's fast paced competitive world, the reliable operation of your communications are important. For most businesses, telecommunications continue to be one of the most critical elements of technology.  That is why we offer our customers ongoing quality service and peace of mind by recommending multiple General Maintenance Agreement options.


WHY?:

No unexpected bills: depending on the agreement package you choose, all parts and labour needed to repair a system, a phone, or a line are covered under the annual fee.

Committed response times: response times to major and minor problems are set in the contract, and customers with a warranty have a priority over customers who are on a time and material basis.

Preferred labour rate:  provides a 10% discount for work not covered by the GMA.

Spare Parts: based on the equipment covered under the GMA we stock the most commonly used spare parts reducing potential repair time.  

Loaner Systems and Advanced Replacements:  should your system be beyond repair we will provide you with a loaner system or advance replacement in order to keep you business running effectively until we can repair or replace the system.  This eliminates downtime from having to ship your equipment for repair.

Line Carrier Relationship: we will work with your line carrier to resolve issues with your telephone lines as quickly as possible.

Remote Support: resolves most programming questions without waiting for a technician to come on site.  Saves time and money!

Annual System Retraining: yearly training on your system, both at the user and administrative level.


We even have different payment options available to suit your needs:
  • Annual contract billed quarterly in advance.
  • Annual contract billed for 1 year in advance.
  • Annual contract billed monthly in advance via credit card or preauthorized payment.

Don’t have a General Maintenance Agreement and want one?
Don’t fear!  We won’t leave you stranded.  If you would like to request a GMA to be built for you, please contact service department.  We will setup a time for a technician to come out and review your system so we can quote the package that is right for you.




PACKAGE OPTIONS:

PLATINUM – Comprehensive General Maintenance Agreement

  • Service coverage is 8:30 a.m. -5:00 p.m., Monday-Friday (except holidays).
  • Full coverage for both hardware and labour in the event of major faults (such as failure of circuit boards, CPU’s, KSU’s, controls equipment, etc.)
  • Full coverage for both hardware and labour on minor problems (faulty telephone sets, cabling and accessory failures etc).
  • Free coverage for trouble shouting issues regarding carrier services such as phone line, PRI line, Mpls and T1 data circuits and more.
  • VIP customer priority service response for all requests.
  • Free assistance and consultation with regards to carrier line changes, additions and deletions. 
  • Detailed record keeping of your system details and service.
  • Free loaner equipment (where applicable).
  • Free diagnostics and consultation.
  • Free record keeping on all account equipment and services details.
 
GOLD – Control Equipment Only Maintenance Agreement
  • Same coverage as above, but EXCLUDES all telephone sets. Sets which may be in need of repair or replacement will be chargeable as required.
 
Value Added Options:
Around the Clock Coverage
  • coverage for service labour 24 hours a day, 7 days a week and 365 days a year.

SWA – Software Assurance
  • Free annual software upgrades that will allow you to continue gaining the benefits in flexibility and feature richness of your telecommunications platform as new features are released. 
  • Note: System software is provided by the manufacturer.  System software more than 2 full releases behind the current release may, at a minimum, require a software upgrade to continue proper service coverage and support.  Without this coverage, if a software upgrade is required, you will be quoted the then current upgrade price before proceeding, which will delay the ability to respond to the issue being experienced.